SHipping & Return
POLICY
This Shipping & Returns Policy explains how Precision Peptides Lab handles order processing, shipping, cancellations, and order issues. By placing an order, you agree to the terms outlined below.
Shipping Information
Orders are processed and dispatched within 3–4 business days. Processing times may extend during peak periods, public holidays, or high order volumes.
Once an order has been dispatched, you will receive a confirmation email with tracking information.
Precision Peptides Lab is responsible for accurate and secure dispatch of orders. Responsibility for delivery timing transfers to the shipping carrier once a parcel has been handed over for transit.
Customers are responsible for ensuring the delivery address provided at checkout is correct.
Packaging & Discretion
All orders are shipped in plain, unbranded packaging with no indication of contents. We prioritise discretion and secure packaging to protect both privacy and product integrity.
Shipping Costs
Flat rate express shipping: $14.95 AUD
Free express shipping: Orders over $200 AUD
Shipping costs are displayed at checkout before payment is confirmed.
International shipping
We offer international shipping to selected destinations.
Orders are processed and dispatched within the same timeframe as domestic orders. Once a parcel has been dispatched, transit and delivery are managed by the international shipping carrier and local postal authorities.
Customers are solely responsible for ensuring that products can be lawfully imported into their destination country. Any customs duties, taxes, import fees, inspections, or regulatory requirements are the responsibility of the recipient.
Precision Peptides Lab is not responsible for delays, customs holds, confiscation, or refusal of entry by international authorities. Orders affected by customs actions are not eligible for refunds or replacements.
Shipping Costs
Due to the specialised nature of research products and compliance requirements, we do not accept returns for change of mind or incorrect product selection. Please review your order carefully before completing your purchase.
Once an order has been dispatched, it cannot be returned unless it meets the criteria below.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To assist with resolution, include:
Your order number
Clear photographs showing the issue
A brief description of the problem
Where a verified issue exists, we will arrange a replacement or appropriate resolution at no additional cost.
Once an order has been dispatched, it cannot be returned unless it meets the criteria below.
Cancellations
Orders may be cancelled only before dispatch.
Once an order has shipped, it cannot be cancelled, refunded, or altered.
If you need to request a cancellation, please contact us as soon as possible via the Contact page on our website.
Australian Consumer Law
Nothing in this policy excludes or limits rights available under Australian Consumer Law. If a product is faulty or not as described, you may be entitled to remedies in accordance with applicable law.
Contact
For questions regarding shipping, returns, or order issues, please contact us via the Contact page on our website. We aim to respond promptly and assist with any concerns.